Shipping policy

DELIVERY POLICY
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We use several different couriers for our deliveries depending on size, weight and the number of parcels. We can’t guarantee urgent orders or Next Day deliveries.

We offer free delivery on orders you place over R500 (Excl. regional & High-surcharge areas).

For Main Centres:

  • Free delivery for orders over R500
  • A standard fee of R100 will be charged to orders under R500

For Regional Areas:

  • Free delivery for orders over R800
  • A standard fee of R200 will be charged to orders under R800

For High-Risk Areas:

  • Pick-up from the nearest police station is required

iKids reserves the right to re-quote and charge for deliveries to high-surcharge areas. If our determined orders are subject to delivery charges after checkout and payment, we will inform you and you will have the choice to either pay the difference or cancel your order which if paid for already will entitle you to elect a credit on your account or an immediate refund in full.

All orders will be delivered to your doorstep directly. Deliveries are not made on weekends and public holidays and we only provide within South Africa. Our ability to deliver is also always subject to the availability of the goods and the supply of accurate delivery address details.

Personally inspect the packaging and note any damage on the receiving ticket before signing. If you have not opened the packages please write the words “unchecked” next to your name on the waybill.

We will always do our best to ensure that delivery happens on time. If we are unable to deliver the goods to you within the time periods specified above, we will contact you as soon as we become aware of any issues that will delay delivery to you.

    Courier delivery within Cape Town takes 2-3 working days, main city centres between 3-4 working days and outlay areas between 4-7 working days. Please note that our standard delivery times are estimates and may vary due to external factors. Please also note the lead times on the manufacture of certain products. Additionally, if your city is located in a remote area, it might take additional days to receive your order.

    For added convenience, you can choose Pargo Click & Collect and Bob Box Locker at checkout. This option allows you to shop online and pick up your parcel from a nearby location, from local stores to petrol stations, providing a flexible and hassle-free delivery solution.

    Please Note: Orders placed on Fridays, Weekends and Public holidays will be processed the next full working day.

    OVERNIGHT DELIVERY

    For Main Areas

    For orders placed before 12pm, we offer overnight delivery within main areas. This service ensures that your items will arrive within 1-2 business days, providing a swift and reliable option for your urgent needs.

    For Regional Areas

    For orders placed before 12pm, our overnight delivery service is also available for regional areas. In these locations, delivery will be completed within 2-3 business days, ensuring timely arrival even outside main areas.

    With our overnight delivery options, you can rest assured that your purchases will reach you promptly, whether you're in a main or regional area. Please place your orders before 12pm to take advantage of these expedited delivery services.

    PRE-ORDER

    If only pre-orders are in your cart, the whole order will only be delivered when the items arrive.

    If you combine in-stock and pre-orders, all items will be shipped at once when all pre-order items are available, unless you request others to be delivered to you first with an extra delivery fee.

    You will be notified when items arrive with the expected date of delivery.

    Due to unforeseen circumstances, such as weather or logistical issues, the estimated delivery date may be subject to change. If you no longer wish to wait for the delayed shipment, you can cancel the pre-order and receive the full refund.

    PICK UP FROM WAREHOUSE

    The pick-up option will be available at checkout if it applies to the product. Orders can be collected by prior appointment, and you will not be charged for delivery.

    Collections can occur between Monday to Friday, 10 am to 3 pm, and you will need to give us 24 hours notice before collecting.

    Please take your order confirmation email when you come to collect your order from the warehouse where one of our friendly team members will assist.

    If you arrange your own courier for collection, please send a copy of the waybill. Should you choose to have a courier collect on your behalf, iKids will not be held responsible in the event that goods are lost or damaged before reaching the purchaser.