When parents shop for kids’ furniture, décor, toys and accessories, there are many options—but iKids stands out. Here’s what makes us different and why you should trust us for your little one’s world.
1. Curated, child-centric collection
We stock only what we believe children will truly enjoy and parents will feel good about. From playful wall art and rugs to functional storage units and bean bags, our furniture and décor are chosen with creativity, safety and practicality in mind.
We also offer wooden and non-toxic toys that nurture imaginative play.
2. Nationwide reach with smart delivery & returns
We deliver anywhere in South Africa. For orders over R500 in main centres (or R800 in regional zones), delivery is free (excluding high-surcharge areas).
You have 14 days to return or exchange (unopened & in saleable condition), though you’ll cover return shipping.
3. Pre-order flexibility
If an item is out of stock but expected soon, you can pre-order it. We’ll hold stock and ship when ready, or you can split orders to get in-stock items faster if preferred.
4. Reliable customer support & secure shopping
We offer live chat support and email (hello@ikids.co.za) to assist you.
Payments are secure.
While our warehouse is based in Cape Town, our pick-up point isn’t open to the public (so online orders are essential).
5. One-stop kids’ lifestyle brand
We don’t just do furniture. iKids is your go-to for décor, toys, storage, party supplies and more. That breadth makes it easy to build a cohesive, playful space without juggling multiple suppliers.
6. Trust & transparency
We’re upfront on shipping costs, returns, and pre-orders. We aim for no surprises. It builds trust. We also offer free delivery thresholds, which help reduce friction at checkout.
7. Local brand with South African sensibility
Being based in Cape Town, we understand local shipping challenges, tastes, and constraints. You’re not dealing with a distant overseas company; you’re dealing with a brand that lives in your time zone and environment.
FAQs
1. Do you deliver everywhere in South Africa?
Yes — we ship nationwide. Free delivery applies for orders over R500 in main centres, or R800 in regional zones (excluding high-surcharge areas).
2. What is your returns/exchange policy?
You may return or exchange within 14 days of delivery. The item must be unopened, unused, and in saleable condition. You’ll cover the return shipping cost.
3. Can I order something that’s out of stock?
Yes, via our pre-order option. We reserve the item and ship everything together (or you can place separate orders if you want available items sooner).
4. Why are some orders free delivery, and others not?
Free delivery applies only when your order meets the minimum threshold (R500 or R800 depending on your region). Orders below that incur a flat shipping fee.
5. How do I contact iKids if I have a problem or question?
You can reach us via live chat, email (hello@ikids.co.za), or through WhatsApp (074 791 0000). Our warehouse address is in Cape Town (but not open to the public).
