HOW CAN WE HELP YOU?

Thank you for shopping from us ! We hope everyone is remaining healthy and safe during these special times. 

Deliveries are sometimes delayed, we usually estimate a maximum of 3-5 working days.

Special requests to Customer Support may be delayed 1 working days.

Pre-Order items may be delayed after the estimated date of delivery, depends on container loading time with government notification.

We take the security of your payment and personal information seriously, the information received will be kept confidential. Your information will never be given or sold to a third party.

We accept payment by the following methods: EFT, Visa or MasterCard, Instant EFT via PayFast, Zapper, Currency

On the Login page click on the link next to ‘Forgot your password?’ and enter the email address that you account was registered with and click ‘Submit‘. We will email you a link to this email address which you can click on to reset your password.

We have made every effort to accurately display our product colors on our website. However, please note that colors vary a bit due to the monitor they are viewed on.

By visiting our site, you agree that you will not copy, print, download or otherwise reproduce any part of our products by any means. You agree that neither us nor its owners shall be liable for any direct, consequential or incidental damages arising out of any aspect of your order, including but not limited to products, printing or delivery. We do not warrant against late deliveries due to shipping delays, manufacturer backorders, or color variations. You agree to allow us to label the backside of note cards with our logo and website information.

Head to the checkout as usual, enter your gift card or discount code in the code box, found within the order summary box.

We are not able to apply a discount code to an order once the order is completed so please make sure you have applied the code prior to confirming your order at Checkout. 

If you are having problems with your discount code please ensure it is still valid or spelling mistake.

If you'd like to request a change to an order, please contact us ASAP. Orders are processed throughout the day, every day. Once an item has gone into production or delivery, we can no longer make changes to it or cancel it.

You can cancel your order any time before it ships by warehouse or submitting a Support Request. Please include your order number.

Most orders are printed and shipped within 5 business days. Please allow an additional 2-7 days for shipping.

Occasionally we may be able to rush an order. Please contact us before placing your order and let us know what item(s) you're planning on ordering, when you need them by, and where they need to be shipped to. We'll let you know what rush options are available, if any.

Yes, we accept requests for pre-order items.

A pre-order is an order you can make for an item that we normally keep in stock, but have run out of. Even if we currently don't have stock of the item you want, we can still get it for you! (With a little added wait.)

Under the "Pre-Order" button on some of our items, you will see an Estimated Date of Delivery.

We advise that you place orders for in stock and pre-order items separately, so that the in stock items you've purchased can reach you faster.

However, if you don't mind the wait, we will reserve all the stock for you and ship them all together when your pre-ordered items are ready. 

If you place an order for multiple pre-order items, we will ship the order when all your items are ready.

Yes, we operate countrywide and deliver anywhere in South Africa.

We offer free delivery on orders you place over R400. Orders less than R400 will be charged R80 standard fee.

You can return or exchange your order within 7 days of the date of delivery. You will be responsible for the shipping costs of returning the item to us. Then you will be able to choose something else from the shop or we will offer you a refund once we have received the item unopened and in saleable condition.

You can request a return by logging into our return center or find the option in your iKids account, find the product you wish to exchange or return and complete the request form, once you have made the request we will arrange collection or replacement.

We usually process refunds within 2 business day.

However, another few business days might be necessary for the refund to appear on your account or your bank statement.

If, after several days, the refund is still not processed by your payment authority, you can contact us or your card bank which will be more adequate to work with you to resolve the issue.