On the Login page click on the link next to 'Forgot your password?' and enter the email address that you account was registered with and click 'Submit'. We will email you a link to this email address which you can click on to reset your password.
By visiting our site, you agree that you will not copy, print, download or otherwise reproduce any part of our products by any means. You agree that neither us nor its owners shall be liable for any direct, consequential or incidental damages arising out of any aspect of your order, including but not limited to products, printing or delivery. We do not warrant against late deliveries due to shipping delays, manufacturer backorders, or color variations. You agree to allow us to label the backside of note cards with our logo and website information.
Occasionally we may be able to rush an order. Please contact us before placing your order and let us know what item(s) you're planning on ordering, when you need them by, and where they need to be shipped to. We'll let you know what rush options are available, if any.
If a product goes out of stock, it will reflect as such on the website or will no longer be visible on the website.
We do our best to prevent sales of products that are out of stock, but due to the digital nature of our business the opportunity exists for an item to go out of stock after an order is placed. If you have already ordered the product on the website when it goes out of stock, we’ll let you know. You will then have the option to be refunded for any amount already paid by you.
A pre-order is an order you can make for an item that we normally keep in stock, but have run out of. Even if we currently don't have stock of the item you want, we can still get it for you! (With a little added wait.)
You can return or exchange your order within 7 days of the date of delivery. You will be responsible for the shipping costs of returning the item to us. Then you will be able to choose something else from the shop or we will offer you a refund once we have received the item unopened and in saleable condition.
You can request a return by logging into our return center or find the option in your iKids account, find the product you wish to exchange or return and complete the request form, once you have made the request we will arrange collection or replacement.